Terms & Conditions at RatedRLingerie.com

Return Policy:

1. If you are unsatisfied with your purchase through RatedRLingerie.com, send back the unwanted items for a full refund excluding any shipping and/or handling fees. We will happily refund any item that is returned in an unused condition with all original tags still present without any signs of wear, smoke or odor, excluding clearance items, accessories, intimates and swimwear, due to hygienic reasons.
2. If you would like to exchange your item for a different size or even a different item, you will receive a store credit and FREE standard shipping on your next order. Exchanges are subject to availability, but we will be happy to give you an online store credit towards your next purchase in the event that the item you have requested may be sold out or no longer available.
3. If you would like to return merchandise, you must notify RatedRLingerie.com via email at support@RatedRLingerie.com no later than 7 days after receipt of the item, which is confirmed by the tracking number provided by our shipping company. Please email us with your name, the item description, and the reason for the return. We will respond to your email within 24 hours and you will be provided with a "Return Form" and an RMA number (return of merchandise authorization number) with our shipping address.
4. After receiving the RMA number, you will have 7 days to ship the item. Once we have received the item and have fully inspected it, you will be contacted via email with the details of your exchange or refund. For refunds, please allow 2-3 weeks for your credit card to be credited and 1-2 billing cycles for the credit to appear on your statement.
5. For wholesale customers, all purchases are considered final. RatedRLingerie.com does not offer any variety of refund or exchange for wholesale purchases. All wholesale customers should carefully review and research the product prior to buying. Feel free to contact RatedRLingerie.com at support@RatedRLingerie.com with any questions regarding sizes, quantities, composition, dimensions, etc.

Shipping Charges on Returns and Exchanges:

1. In the event that the item to be returned fails to meet your expectations, you will be responsible for all shipping charges. Once we process your return or exchange, you will be provided with a store credit or a refund in the same form as the original payment for the amount of the purchased item(s) excluding any shipping and/or handling fees.
2. In the event that RatedRLingerie.com has shipped an item(s) that was different from your purchase on the original invoice, RatedRLingerie.com will gladly refund your return shipping cost in the form of a store credit if you would like an exchange or a full refund if you would like to return the item. Subject to the following: If UPS ground or FedEx ground is used, full amount will be reimbursed. If Overnight, Priority, 2 day, or 3 day services is used, only the amount UPS ground would have charged for the same return will be refunded to you in the form of store credit or full refund, not the actual amount you spent.
3. RatedRLingerie.com diligently inspects all items before shipping, therefore, damaged merchandise is extremely unlikely. Any returned items will be inspected for signs of wear or smoke, and in the event that the item returned does not match the original condition, the buyer will not receive any refund or store credit.
4. Please click here for Steps to return merchandise.

Questions or Comments?

Please contact us at support@RatedRLingerie.com.